This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

Server Status FAQs

Summary

Just Host's system administrators constantly monitor our servers and act quickly to prevent any possible problems, or correct any that have may have occurred. This article will explain some of the most common reasons that we might need to work on a server.

My website is down, can you move my account to another server?

We apologize for the downtime you experienced and any inconvenience this may have caused. Our first priority is to get the server up and running as soon as possible so you experience no more down time. The resources and time it would take to move you to another box is far greater than the resources currently being used to bring your server back on line. Unfortunately, at this time, because your account is on a server that is undergoing maintenance, we cannot move your account. Even if it were possible to migrate your account to another server, it would take 24 to 48 hours for DNS propagation in addition to the time of moving your files. Doing this would also pull valuable resources and increase the length of time to resolve any issues currently being addressed.

Why do you perform these updates in the middle of the day?

We notify our customers in advance, by email, of any maintenance which we expect to cause downtime. We also schedule these updates during a time when it will impact the least amount of customers. There are times, however, when emergency repair and security fixes need to be done immediately. Due to the nature of this situation it is not in anyone's best interest to delay action.

What is a rebuild tree?

A shared web host server contains millions of files. Given the amount of traffic to a shared server, corruption occasionally occurs. A file systems check or rebuild tree is the way a server corrects this corruption. Because of the number of files on the server this process can take anywhere from 1 to 4 hours and in some cases on other file systems can take 4 to 8 hours.

Why don't you have server redundancy?

We have invested millions of dollars in providing as many redundant systems as possible, such as: routers, Internet connectivity, ups power backups, and backup generators. However, the shared hosting environment does not allow for us to offer redundant or clustered servers while keeping our customers' costs low.

Can I get a prorated refund for the down time?

Due to the complexity and nature of a shared webhosting environment, downtime occurs. Unfortunately, we do not offer compensation for any down time. We are sorry for any inconvenience or loss which resulted from your website being down. For any questions about our policies and procedures, please see our Terms of Service.

Knowledgebase Article 275,437 views bookmark tags: cluster compensation guarantee maintenance network prorated rebuild refund tree updates uptime website


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

Network / Server Uptime Agreement
Knowledgebase Article 223,103 views tags: agreement downtime guarantee network uptime

Why would a File System Rebuild need to occur?
Knowledgebase Article 170,741 views tags: maintenance server

If you cancel within 30 days, you'll receive a full refund on your hosting service.
Knowledgebase Article 473,100 views tags: billing cancel contract price

Related Help Content

The server is under a DDoS attack, what should I do?
Knowledgebase Article 212,215 views tags: ddos maintenance server

The website is taking a long time to load. It just seems slower today than normal.
Knowledgebase Article 533,548 views tags: site slow web website

Clients in China are unable to view my website. My website's content doesn't contain any objectionable material.

I need to transfer my website from my old host to Just Host, but I do not know how to do it without losing files or mail.
Knowledgebase Article 567,858 views tags: transfer upload website

We are offering free website migrations for qualifying WordPress websites within the first 30 days after signup. The offer includes the transfer of one WordPress website and the ability to review the site before it goes live.
Knowledgebase Article 92,448 views tags: detail migrate migration offer site website wordpress wp

You have invested a significant amount of time creating and perfecting your website, and you're ready to publish it for the world to see! Are you really though? Use this checklist to ensure your site is ready for publication.
Knowledgebase Article 82,859 views tags: checklist guide list practice publication publish site website

This article will explain how-to enable FTP on a newly provisioned VPS or Dedicated cPanel server. Since FTP is an unsecured connection point to the server, cPanel has it disabled by default in version 11.86 or prior.
Knowledgebase Article 45,992 views tags: dedicated file ftp root server transfer vps

If you need to transfer or restore a cPanel account for your VPS or Dedicated server, there is a tool within the WHM panel to perform these tasks. This article is about transferring or restoring from another server or restoring after a re-image.
Knowledgebase Article 88,457 views tags: backup cpanel dedicated hosting restore server transfer vps

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.