This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

Network / Server Uptime Agreement

Problem:

Network / Server Uptime Agreement

Solution:

We at Just Host strive to offer the best in the industry for Network and Server uptime. Like all shared hosting companies from time to time, we experience downtime.

Server and Network uptime are dependent on a variety of issues, ranging from the activity by our clients, traffic to other sites, hardware failure, to issues like hard-drive failure and file corruption. Most issues are resolved in approximately 15 minutes. However, on extreme issues, it may take more than 15 minutes to resolve. In these extremely rare circumstances, the server may require additional time to resolve the issue. This can take several hours and in very rare cases as much as a day to get your server back up and running.

At any time, should you have questions or comments, you may contact us via Phone or Live Chat. We appreciate your business and look forward to a continued relationship of honesty and trust.

Yours truly,
Just Host Management and Staff

Knowledgebase Article 222,633 views bookmark tags: agreement downtime guarantee network uptime


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

Server Status FAQ's

This article will explain how-to enable FTP on a newly provisioned VPS or Dedicated cPanel server. Since FTP is an unsecured connection point to the server, cPanel has it disabled by default in version 11.86 or prior.
Knowledgebase Article 45,197 views tags: dedicated file ftp root server transfer vps

If you need to transfer or restore a cPanel account for your VPS or Dedicated server, there is a tool within the WHM panel to perform these tasks. This article is about transferring or restoring from another server or restoring after a re-image.
Knowledgebase Article 87,797 views tags: backup cpanel dedicated hosting restore server transfer vps

Related Help Content

Why would a File System Rebuild need to occur?
Knowledgebase Article 170,160 views tags: maintenance server

The server is under a DDoS attack, what should I do?
Knowledgebase Article 211,655 views tags: ddos maintenance server

To help with installing an SSL certificate for an account on a dedicated server through the WHM
Knowledgebase Article 259,782 views tags: assign dedicated server ssl whm

VPS and Dedicated servers come with all applications necessary to run a standard web and email server. The applications that come with the VPS and Dedicated servers are generally supported as-is by our support technicians.

How can I cancel my hosting account?
Knowledgebase Article 1,107,092 views tags: cancel credit guarantee prorate

This is a tutorial on how to install Git onto the server.
Knowledgebase Article 199,560 views tags: dedicated git install server yum

How to install Java in a dedicated server.
Knowledgebase Article 175,637 views tags: dedicated install java server yum

VPS and Dedicated customers with servers running the CentOS 6 operating system will not be able to upgrade cPanel past version 86. The cPanel team will still support CentOS 6 with cPanel 86 until March 31st, 2021.
Knowledgebase Article 114,727 views tags: centos cpanel dedicated hosting private server upgrade virtual vps

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.