This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content
Search

Just Host Web Hosting Help

Unable To Open Backup on Dedicated or VPS

Overview

On Dedicated or VPS servers, the Site Backup and Restore tool can become stuck when trying to access the backup, making the backups inaccessible from the Site Backup Restore tool. This is usually caused by the backups being over 2GB and compressed. To solve this, you will need to turn off the compress backups feature.

Login To The WHM

You will need to be able to login to WHM on your server. This requires knowing the root password for your server. If you don't know the root password or haven't set one up, please see https://my.Justhost.com/hosting/help/whm-login#root-password.

  1. Login to the WHM by going to yourdomain.com/whm in a browser. Replace yourdomain.com with your domain.
  2. Once you get to the login page, enter your username and password.
    The WHM login page.
    The WHM login page.
  3. If this is your first time logging into the WHM, you may see a page titled "Feature Showcase". Click on Exit to WHM at the bottom of the page.
    The Feature Showcase page with 'Exit to WHM' spotlighted.
    The Feature Showcase page with "Exit to WHM" spotlighted.

Deactivate Compress Backups

  1. In the top left search bar type "Backup"
  2. Depending on which backup system you use, click on either Legacy Backup Configuration (Default) or Backup Configuration.
    Searching backup in WHM.
    Searching backup in WHM.
  3. Scroll down and look for Incremental Backup (only backup what has changed.) (**No Compression**, not compatible w/FTP backups).
    The incremental Backup setting.
    The incremental Backup setting.

      4. This will use more space on the server; however, will allow the Site Backup Restore tool to restore future backups for you.



      Was this resource helpful?
      Helpful Unhelpful


      Did this resolve your issue?
      Solved Unsolved


      Please add any other comments or suggestions about this content:





      Recommended Help Content

      Enable Non Legacy Backup on Dedicated or VPS Servers
      This article will explain how to configure your dedicated or VPS server to use the new (non legacy) backup system.
      Knowledgebase Article 113,461 views tags: backup dedi dedicated vps

      Check Backup Dates Using SSH on Dedi/VPS
      This article will explain how to check the dates of your backups using SSH.
      Knowledgebase Article 117,971 views tags: backup dedicated ssh vps

      Automatic Backup Frequency
      How often do you backup my site? When do automated backups take place?
      Knowledgebase Article 307,064 views tags: automated backup backups

      Related Help Content

      Just Host Account Backup Policy
      What is the Just Host backup policy? What kinds of backups are available?
      Knowledgebase Article 331,437 views tags: accounts back backup backups copy expired policy restore storage

      Manage Ports On Dedicated Or VPS Servers
      This article explains how to manager your ports through IPTables.
      Knowledgebase Article 159,687 views tags: close dedi dedicated iptables open ports vps

      Error Code 500 on Dedicated and VPS Servers
      This article will explain some common causes for 500 errors on Dedicated or V.P.S servers.
      Knowledgebase Article 130,737 views tags: dedi dedicated error server vps

      Managing Backups with Site Backup Pro
      How to manage your backups using Site Backup and Restore
      Knowledgebase Article 259,313 views tags: backup restore

      Managing Users on a VPS or Dedicated Server
      This article will explain how to create and manage users on Dedicated or VPS servers.
      Knowledgebase Article 142,721 views tags: dedi dedicated users vps

      Antivirus on Dedicated or VPS servers
      If you suspect malicious content, hacks or a virus on your VPS/Dedicated account here are some tools located in your WHM that you can use.
      Knowledgebase Article 194,863 views tags: clamav dedi dedicated malware virus vps

      Clearing the Mail Queue on VPS and Dedicated Servers
      This article will explain how to clear the outbound mail queue on a dedicated or VPS server.
      Knowledgebase Article 148,881 views tags: dedi dedicated mail queue vps

      VPS and Dedicated Hosting: Restore or Transfer cPanel
      If you need to transfer or restore a cPanel account for your VPS or Dedicated server, there is a tool within the WHM panel to perform these tasks. This article is about transferring or restoring from another server or restoring after a re-image.
      Knowledgebase Article 89,603 views tags: backup cpanel dedicated hosting restore server transfer vps

*Promotional pricing is for the first term only and regular rates apply upon renewal. 30-Day Money-Back Guarantee does not extend to domain names.

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.