This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content
Search

Just Host Web Hosting Help

How To Cancel My Hosting Account

Your Just Host services will automatically renew at the end of the current term. You can disable automatic renewal of your hosting services at any time. If you disable automatic renewal, your hosting services will remain active through the remainder of your current term. See Managing Renewal Options for instructions to disable automatic renewal. If you have already been billed for the next term and do not want to renew your services, please contact us at 888-755-7585 (US only) or reach out to Chat Support.

Before you cancel, make sure to triple-check that you have good backups available locally. After your services are disabled, your data will be deleted from the server and will not be recoverable.

If you are a new customer who purchased hosting services and would like to request a money-back guarantee refund, you must contact us within the first 30 days of your initial purchase. Please note that the money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs. You may contact us at 888-755-7585 (US only) or reach out to Chat Support. Before contacting us, please ensure:

  • You have the last four characters of your Just Host password available.
  • The email address listed in the Profile section of your account is accurate.

Please see our Terms of Service to review the full terms and conditions of our money-back guarantee.

Knowledgebase Article 1,109,371 views bookmark
share
Share or save this via:
tags: cancel credit guarantee prorate


Was this resource helpful?
Helpful Unhelpful


Did this resolve your issue?
Solved Unsolved


Please add any other comments or suggestions about this content:





Recommended Help Content

Shared Hosting Marketing Offers
With the purchase of a justhost shared hosting account, you will also have the ability to use several tools, as well as marketing credits. This article explains the credits provided and how to redeem them.
Knowledgebase Article 144,169 views tags: ad advertising bing credit google hosting marketing offer shared

Refund Policy
If you cancel within 30 days, you'll receive a full refund on your hosting service.
Knowledgebase Article 474,593 views tags: billing cancel contract price

Update Your Credit Card
A step-by-step guide to updating your credit card information.
Knowledgebase Article 291,529 views tags: account profile

Related Help Content

Renew Hosting
A step-by-step guide to renewing your hosting account.
Knowledgebase Article 378,839 views tags: downgrade hosting renew upgrade

Payment Types Accepted
Do you accept payment other than credit cards or Paypal?
Knowledgebase Article 410,997 views tags: accept check credit money order pay payment types

Domain vs Hosting
What is the difference between a domain and web hosting?
Knowledgebase Article 447,606 views tags: domain hosting

Pricing Cloud Hosting
Prices and features of Cloud Hosting
Knowledgebase Article 189,944 views tags: cloud hosting pricing

Account Validation
When you call in for help with your account, the account must be validated before our support staff can assist.
Knowledgebase Article 134,931 views tags: account security support validate validation

VPS or Dedicated Hosting - Reseller Account Transfers
To help with transferring of accounts from other servers to your account.
Knowledgebase Article 224,995 views tags: account dedicated multi multiple reseller single transfer whm

VPS and Dedicated Hosting: Restore or Transfer cPanel
If you need to transfer or restore a cPanel account for your VPS or Dedicated server, there is a tool within the WHM panel to perform these tasks. This article is about transferring or restoring from another server or restoring after a re-image.
Knowledgebase Article 89,603 views tags: backup cpanel dedicated hosting restore server transfer vps

Change Length of Hosting Plan
How do I change my contract length?
Knowledgebase Article 314,876 views tags: change contract hosting length package payment

*Promotional pricing is for the first term only and regular rates apply upon renewal. 30-Day Money-Back Guarantee does not extend to domain names.

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.