This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content
Search

Just Host Web Hosting Help

WordPress - Blank White Pages

Summary

WordPress is one of the most versatile applications around. However, due to 3rd party scripts, plugins, and themes, WordPress can occasionally have problems. These problems usually break the PHP process and a white page is shown with no error. While the causes of this error vary; there are typically two fixes that will resolve the issue. The following article we will demonstrate how to disable all the plugins and reset the theme.

It is recommended that you attempt to reset both the Theme and Plugins back to default to resolve a WSOD error.

Disabling WordPress Plugins

You can use WordPress tools inside the cPanel to disable plugins when you are unable to access your WordPress dashboard.

  1. Click on the "WordPress Tools" tab at the top of the account.
  2. Click the "Plugins" link on the left side of the page.
  3. Using the "Select WordPress" dropdown choose the WordPress install that is having the issue.
  4. Under "Installed Plugins" click each toggle that says on. Each plugin toggle should say off.

Now check your site and see if it’s working again. If so, you will know a plugin was the cause of the issue. Your next step will be to go back and enable the plugins one at a time. Check your website after enabling each individual plugin and see if it goes down again. If your website goes down after enabling a certain plugin, check with the developer of that plugin for assistance.

If this does not bring your WordPress site back online, try changing your theme as well.

Changing The WordPress Theme

You can also use WordPress tools to change the theme when you are unable to access the WordPress dashboard.

  1. Click on the "WordPress Tools tab at the top of the account.
  2. Click the "Themes" link on the left side of the page.
  3. Using the "Select WordPress" dropdown, choose the WordPress install that is having the issue.
  4. Under "Theme Library", click the toggle for the theme you would like to use. This should deactivate the current theme and use the theme you chose instead.
    Note: It is highly recommended that you use one of the default themes, such as Twenty Fourteen, Twenty Thirteen, Twenty Twelve, etc...

Check if your site again to see if it is working. If so, then the likely culprit of the issue was an error caused by your theme. Check with the developer of that theme for assistance.

If these steps do not bring the site online you may need to contact a developer to troubleshoot your site.

Knowledgebase Article 376,875 views bookmark
share
Share or save this via:
tags: error wordpresstools wordress wsod


Was this resource helpful?
Helpful Unhelpful


Did this resolve your issue?
Solved Unsolved


Please add any other comments or suggestions about this content:





Recommended Help Content

Install WordPress using Marketplace
We provide a program which makes it very easy to install third party scripts to your hosting account. If you want your website to have a WordPress blog, you can use MOJO Marketplace to install WordPress.
Getting Started Article 1,128,582 views tags: blog install scripts simple wordpress

How To Install A New WordPress Theme - Manual Theme Installation
Install Themes These steps will help you install and select a WordPress theme for your blog. Inside the WordPress Dashboard, select the Add New Themes link in the Appearance Menu. You can search for
Getting Started Article 849,701 views tags: install link theme themes wordpress

Logging in and Using WordPress: Installing Plugins
Install Plugins These steps will help you install and select a WordPress plugin for your blog. Inside the WordPress Dashboard, select the Add New link from the Plugins menu. You can search for a plug
Getting Started Article 356,802 views tags: blog install link plugin wordpress

Related Help Content

WordPress Install Without Automatic Database Creation
This article explains how to install WordPress when Mojo is unable to create the database automatically.
Knowledgebase Article 198,934 views tags: MOJO automatic database install wordpress

There are multiple different ways you can install a theme you have purchased for your WordPress site. This article will explain our two recommended methods for installation.
Knowledgebase Article 108,376 views tags: auto automatic certified download install manual premium themes update upload wordpress

Error Pages
This article explains error pages and how they can be customized.
Knowledgebase Article 319,801 views tags: customize pages

Welcome to Just Host WordPress Marketplace
The Just Host Marketplace helps you browse, purchase, install, and manage WordPress themes, plugins, and add-ons directly from your Justhost.com dashboard. Choose from over 900 premium WordPress themes, dozens of WooCommerce eCommerce plugins and add-ons, and even professional ser
Knowledgebase Article 103,987 views tags: Marketplace install marketing plugins purchase setup themes wordpress

Core Files Warning In WordPress Tools
This article will explain why you see "Your WordPress site appears to be infected with malware. Please update to remedy this problem."
Knowledgebase Article 198,288 views tags: malware wordpress wordpresstools

Login to WordPress with WordPress Tools
This article will explain how to login to a WordPress site using WordPress tools.
Knowledgebase Article 207,700 views tags: login wordpress wordpresstools

Change WordPress URL's With WordPress Tools
This article will explain how to change the Site URL or Home URL setting in WordPress. This may be useful if you have moved your WordPress site or are planning to move your WordPress site.
Knowledgebase Article 274,826 views tags: home site url wordpress wordpresstools

How To Install WordPress - WordPress Installation Guide
Learn how to use WordPress, WordPress started as just a blogging system, but has evolved to be used as full content management system and so much more through the thousands of plugins, widgets, and themes now available.
Knowledgebase Article 1,031,225 views tags: blog buildersonline website wordpress

*Promotional pricing is for the first term only and regular rates apply upon renewal. 30-Day Money-Back Guarantee does not extend to domain names.

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.