This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

Email Troubleshooting

In order for Just Host to provide the best support, please first define where is the problem happening?
  • Home or work machine
    • Is the connection using IMAP or POP3?

      Pop3 only allows 1 connection to connect at one time.
      (Imap can have timeout issues if there is no recent activity.

    • Is it a problem sending receiving or both?

      Sending issues are normally caused by incorrect SMTP settings.
      Receiving issues are normally due to incorrect usernames and/or passwords.
      Please check webmail to see if unread messages exist, or can send messages.

    • Are the SMTP settings correct?

      Settings are normally mail.domain.com for incoming, outgoing can use either your ISP's SMTP server settings or mail.domain.com.)

    • Are you using an SSL connection?

      Please try with out SSL connections

  • In a script located on a Just Host Server. (Please call us and have the below information ready.)
  • Webmail. (Please call us and have the below information ready.)
  • Other. (Please call us and have the below information ready.) To provide the superior service please have the following information ready:
    • Your domain name.
    • Username(s) for the affected E-mail account(s).
    • Password(s) for the affected E-mail account(s).
    • The amount of addresses affected, is it just 1 email account or is it all of them?
    • A copy of the exact error message you're receiving.
    • A complete description of the problem and when it occurs (e.g., sending, receiving, or both?)
    • The E-mail client you're using (Outlook, Eudora, etc.)

    Other information that can be helpful includes:

    • The speed and type of your Internet connection.
    • If you have access to a different ISP account, does the problem occur with that connection, too?
    • Is the problem consistent or sporadic?
    • When did the problem start?
    • The results of a traceroute to mail.yourdomain.com, where yourdomain.com is the name of your actual domain name.
    • If a blacklisted or returned email please include the full headers of that email.
    • If you are unable to receive mail from your account after working through these steps, please provide an off-network e-mail address that we can reply to.
    Knowledgebase Article 196,013 views bookmark tags: email troubleshooting


    Was this resource helpful?

    Did this resolve your issue?


    Please add any other comments or suggestions about this content:





    Recommended Help Content

    Trying to send out emails from multiple email accounts fail from both webmail and third party email clients. Possible Reasons: The maximum emails per hour has been exceeded. This can be caused by forw
    Knowledgebase Article 588,860 views tags: email exceeded mailbox outlook quota receive receiving send sender unable

    General Email issues where should I start?
    Knowledgebase Article 298,021 views tags: email troubleshooting

    There are a large number of emails or spam that need to be deleted from an email account.
    Knowledgebase Article 320,556 views tags: delete email emails empty inbox spam trash

    Related Help Content

    Can't send emails? Here are a few things to try.
    Knowledgebase Article 176,802 views tags:

    Explains how your Inbox of your Email Account may have removed your emails.
    Knowledgebase Article 209,576 views tags:

    Why can I not send/receive certain types of attachment?
    Knowledgebase Article 220,658 views tags: attachment block blocked email malware trojan virus

    If you find some of your emails end up your recipients Spam folder, arrive late, or sometimes don't arrive at all, this article can help you improve the deliverability of the messages you are sending.
    Knowledgebase Article 291,584 views tags: delivery email filters receiving sending working

    Email is not being received when forwarded to free email services such as Gmail, Yahoo, or Hotmail and other ISP's that provide email service such as AOL, Comcast, Cox, etc. It can show completed in t
    Knowledgebase Article 325,166 views tags: email forward

    How can I change the outgoing SMTP port from 25 to 26?
    Knowledgebase Article 596,037 views tags: email outgoing port send sending smtp

    How can I fix problems with Office 365 and Outlook?
    Knowledgebase Article 77,803 views tags: email errors issues microsoft office productivity sara troubleshooting

    How do I migrate an IMAP email account?
    Knowledgebase Article 209,132 views tags: email imap migrate

    ** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

    ¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.