This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content
Search

Just Host Web Hosting Help

cPanel says "You are logged in using the root or reseller password."

In November 2014 Just Host announced that it will no longer be accepting new shared Reseller hosting signups. As part of that announcement, Just Host announced a partnership with ResellerClub wherein Just Host is recommending ResellerClub as the hosting partner of choice for Reseller hosting.

To learn more about this change please see: Reseller Hosting Services FAQ

If this shows on the main page of cPanel, even when your client logs in, then the client's password is the same as the reseller or root owner's password. Please change your reseller WHM password to a unique password.

If this message only appears when the reseller or root user logs in from WHM (using the blue cP icon in the List Accounts tool), then this message is normal.

If the message only appears in phpMyAdmin, then this is also normal. The reseller or root owner is not allowed access to those specific cPanel tools.

The solution to this issue is that if you are the reseller or root user and want access to those tools, you will need to login to the client's cPanel directly with the actual cPanel username and password.

Knowledgebase Article 92,988 views bookmark
share
Share or save this via:
tags: reseller root


Was this resource helpful?
Helpful Unhelpful


Did this resolve your issue?
Solved Unsolved


Please add any other comments or suggestions about this content:





Recommended Help Content

Where to Log In to Your Reseller Account
Explanation as to where a reseller and their customers will login to access their sites
Knowledgebase Article 114,568 views tags: cpanel reseller whm

Useful Links
Useful links for accessing the reseller WHM, cPanel and Webmail
Knowledgebase Article 87,843 views tags: cpanel dedicated reseller

Force a password change for a Resold account
How to force a resold account's owner to update their password
Knowledgebase Article 130,961 views tags: force password reseller resold whm

Related Help Content

Changing the Password for a Resold Account
How to change the password for a Resold account.
Knowledgebase Article 113,718 views tags: change password reseller resold update

Password Types
This article explains the different password types for your justhost account.
Knowledgebase Article 235,560 views tags: billing cpanel hosting main password

How to Reset Your Login Password
How do I change my Control Panel password?
Knowledgebase Article 1,720,419 views tags: change cpanel password passwords protect

Resetting the Password for an Email Account
Instructions for restting your Email Account's Password through cPanel or Webmail
Knowledgebase Article 609,615 views tags: email forgot password reset webmail

Getting Started - Reseller
A quick guide to using your Reseller account
Getting Started Article 186,135 views tags: reseller started whm

Broken Just Host Theme on Sub cPanels
The Just Host cpanel theme will not work correctly on sub cpanels that are created through the WHM. This article will explain how to change the theme.
Knowledgebase Article 68,667 views tags: broken cpanel dedi dedicated reseller theme vps

MySQL Database Access Outside of cPanel
How do I grant permissions to cPanel for my MySQL database administrator without giving them the domain password?
Knowledgebase Article 284,082 views tags: access grant mysql password permission

Password Protected Folder Gives Continual Prompts
What should I do if I am having problems with multiple password prompts on my password protected directory?
Knowledgebase Article 244,056 views tags: folder password protect

*Promotional pricing is for the first term only and regular rates apply upon renewal. 30-Day Money-Back Guarantee does not extend to domain names.

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.