This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content
Search

Just Host Web Hosting Help

My EPP code never arrived in my email.

The EPP Authorization code is required by your new registrar to initiate a domain registration transfer.

You may obtain access to the EPP code through your Domain Manager in the Transfer EPP tab. You will be able to see your EPP code for most domains, however, there are some domains that require that we send the EPP code via email.

Three (3) common reasons that an EPP code does not arrive:

  1. The email has been filtered out by your local spam filters OR the email server.

    Be sure to review all your spam filters, junk folders, and trash. Please also note that some email services, including, but not limited to Yahoo, AOL, Sbcglobal, Comcast, and Hotmail are known for filtering out important emails like this.

    Try sending your EPP code again. If you still do not receive it, then we recommend that you try having it sent to a different email address.

  2. The incorrect email address is being checked.

    Check your Domain's public WHOIS record and verify that the you are checking checking the correct email address. You can check your public WHOIS record online at http://centralops.net.

    If the email listed in public WHOIS record does not match what is listed your Domain Manager's contact record, you may be looking at cached information OR the updated information may not have been accepted by the registrar for some reason.

    To check the Domain Manager:

    1. Log into your Login to your Just Host Control Panel
    2. Select the Domains tab.
    3. Choose your domain name.
    4. Click the Contacts tab.
    5. Modify the email address and click Save.

    If the Domain Manager and public WHOIS information do not match, please contact technical support.

  3. Domain privacy is enabled.

    If domain privacy is enabled, it will interfere with your ability to receive the EPP code you requested.

    If you have removed privacy recently, it may require a little time to update.

Knowledgebase Article 104,997 views bookmark
share
Share or save this via:
tags: domains epp


Was this resource helpful?
Helpful Unhelpful


Did this resolve your issue?
Solved Unsolved


Please add any other comments or suggestions about this content:





Recommended Help Content

How to obtain a Transfer Authorization ( EPP ) Code
Getting Started Wizard How to obtain a Transfer Authorization ( EPP ) Code If you want to transfer your .com, .net, .biz, .us, .org or .info domain, you will need to contact your current registrar an
Getting Started Article 693,695 views tags: authorization code domain domains epp top

EPP Auth Code
I need an EPP authorization code to transfer my domain to another registrar.
Knowledgebase Article 419,482 views tags: auth authorization code domain epp transfer

Registration Transfer Step 2/4
I am trying to transfer a domain(s) from my current registrar to justhost. When I fill out the transfer form I cannot get beyond step 2/4. There does not seem to be any "submit" or "next"
Knowledgebase Article 368,886 views tags: addon auth code domain domains epp registration transfer

Related Help Content

Where is my Admin Verify code?
How to resend the Admin Verify code
Knowledgebase Article 159,653 views tags: domains epp transfer

Email Not Being Delivered From Forwarders
Email is not being received when forwarded to free email services such as Gmail, Yahoo, or Hotmail and other ISP's that provide email service such as AOL, Comcast, Cox, etc. It can show completed in t
Knowledgebase Article 325,899 views tags: email forward

Email not sending from Client or Webmail
Trying to send out emails from multiple email accounts fail from both webmail and third party email clients. Possible Reasons: The maximum emails per hour has been exceeded. This can be caused by forw
Knowledgebase Article 589,673 views tags: email exceeded mailbox outlook quota receive receiving send sender unable

Domain Dispute Policy
As the registrar, we will assist in the following domain dispute, providing the specific criteria is met. The domain has been moved without the domain owner's consent by means of the password or EPP c
Knowledgebase Article 375,850 views tags: dispute domain epp icann moved owners ownership permission policy proof

Email Error Messages - What Do They Mean?
Look for the error message that most closely matches the one you received.
Knowledgebase Article 197,705 views tags: email error

How to Setup Multiple Domains Pointing to the Same Directory
Can I have multiple domains pointing to my site or to a directory on my site?
Knowledgebase Article 517,758 views tags: domain domains

Domain Transfer Troubleshooting
There are multiple reasons why a domain transfer may fail. This article explains several reasons why your transfer may be unsuccessful and what you can do to fix it.
Knowledgebase Article 244,846 views tags: domain transfer

Hiding email address from harvester bots, spiders, etc.
I am having problems with being spammed. I believe that my email address has been harvested (taken off my site and sold to spammers). Can I hide my email address, but still have people email me?
Knowledgebase Article 274,551 views tags: address bots email hiding porn spam spammers spiders

*Promotional pricing is for the first term only and regular rates apply upon renewal. 30-Day Money-Back Guarantee does not extend to domain names.

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.