This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content
Search

Just Host Web Hosting Help

What Is The SSL Trust Error In Email Apps? Email Security SSL Verification

Summary

An SSL Certificate is a file issued by a trusted third party that verifies you have connected to a legitimate server and not an imposter trying to steal your data. When an SSL connection is made with a server, the server provides the certificate to the computer connecting to it. The computer then analyzes the certificate to verify the identity of the server.

All SSL certificates eventually expire and must be reissued. When this happens, your computer or email application may not recognize the new one. In some cases, you'll be prompted to approve the certificate manually or cancel the connection; in others, it simply won't connect.

Each email application handles this a bit differently, so we'll show you how to accept the new SSL in your application.

Verify the Certificate in Mac Mail

"The identity of "mail.example.com" cannot be verified." If you're receiving this or a similar error in Mac Mail, follow these steps:

  1. When you get the error message click Show Certificate
    The show image button.
  2. Check the box to always trust the certificate.
    The always trust option.
  3. Click Connect.

Trust the Certificate in iOS

"Cannot Verify Server Identity. The identity of "mail.example.com" cannot be verified by Mail. Review the certificate details to continue" If you're receiving this or a similar error on your iOS device, follow these steps:

  1. When you get the error message, tap Details.
    The Details button.
  2. Tap Trust in the top right corner.

    3. If Steps 1 and 2 do not resolve the issue, proceed to Step 3.

  3. Change Host Name from mail.domain.com to box###.Justhost.com (If Host Name is already the box###, change to mail.domain.com)

    4. You can locate the box### from your email settings. To navigate there, follow these steps:

    1. Log in to your cPanel.
    2. Click email at the top of the screen.
    3. Click email configuration from the menu on the left.
    4. Select one of your email accounts from the drop down menu. The box### will be listed under Private with SSL settings on the incoming and outgoing mail server.

    If the Trust Button is missing or greyed out, continue to the steps below:

    Option 1: Turn off SSL, change to Port 26, and verify email can be sent.

    1. Navigate to Settings, then select Accounts and Passwords.
    2. Select your email account.
    3. Select SMTP (Outgoing Mail Server).
    4. Select Primary Server.
    5. Toggle Use SSL off, and change the Server Port to 26.
    6. Press Done in the upper right corner.
    To finish the reset, restart the email client and turn SSL back on.
    1. Double click the Home button and swipe up. This will close your email client.
    2. Refer to steps 1 through 4 above to navigate to your Outgoing Server settings.
    3. Toggle the Use SSL option on.
    4. Press Done in the upper right corner.

    Option 2: Add the SMTP Server back in as new.

    1. Navigate to Settings, then select Accounts and Passwords.
    2. Select your email account.
    3. Select SMTP (Outgoing Mail Server).
    4. Select Add Server...
    5. Enter the host name. This is mail.yourdomain.com (substitute ‘yourdomain.com’ with your actual domain name).
    6. Enter the username (your full email address)
    7. Enter the password (for the email address in question)
    8. Press Done in the upper right corner.
    9. Once verified, you will be brought back to the SMTP Server page. Select the Primary Server.
    10. Toggle the Primary Server off, then press Done in the upper right corner. This will force the newly added server to take over mail handling.

Reinstall the Certificate in Outlook

If you are connecting to Just Host with Outlook and getting the SSL error follow, these steps to make your computer trust the certificate.

  1. Click the View Certificate button.
    The View Certificate button.
  2. Click Install Certificate
    The install certificate button.
  3. Next you will see the import wizard. Leave current user selected and click next.
    The certificate import wizard
  4. Choose "Automatically select the certificate store based on the type of certificate"
    The certificate store selection
  5. Click Finish.
    The finish page.
  6. Click Yes to continue connecting.
    The yes button.
Knowledgebase Article 233,338 views bookmark
share
Share or save this via:
tags: email security


Was this resource helpful?
Helpful Unhelpful


Did this resolve your issue?
Solved Unsolved


Please add any other comments or suggestions about this content:





Recommended Help Content

Purchasing or Renewing SSL certificates
How to renew an existing SSL certificate--or purchase a new one, within your cPanel
Knowledgebase Article 332,735 views tags: cert certificate layer secure security socket ssl

Email Error Messages - What Do They Mean?
Look for the error message that most closely matches the one you received.
Knowledgebase Article 197,705 views tags: email error

How To Import Mail into G Suite (formerly Google Apps)
This article will explain how to import email from your Just Host email accounts to a G Suite (formerly Google Apps) account.
Knowledgebase Article 243,905 views tags: G Suite apps google import

Related Help Content

How To Activate Free SSL Certificate - Free Wordpress SSL Setup
How do I use the free shared SSL Certificate?
Knowledgebase Article 945,575 views tags: activate certificate install path shared ssl

How to Upload an SSL Certificate to SiteLock
This article will explain the process for uploading an SSL Certificate to SiteLock's dasboard. The steps for accessing the SSL Manager may vary depending on which user interface your account uses.
Knowledgebase Article 90,799 views tags: bundle ca certificates security sitelock ssl

What Is G Suite? How To Use Google Suite Products
How to increase your productivity with G Suite (formerly Google Apps for Work)
Knowledgebase Article 384,561 views tags: G Suite apps email faq gmail google gsuite

Email not sending from Client or Webmail
Trying to send out emails from multiple email accounts fail from both webmail and third party email clients. Possible Reasons: The maximum emails per hour has been exceeded. This can be caused by forw
Knowledgebase Article 589,673 views tags: email exceeded mailbox outlook quota receive receiving send sender unable

How To Check Email - Webmail & Email Applications
So, you want to access your email, eh? You're going to need an email client for that. But what is an email client? Email clients come in two varieties: webmail and email applications.
Knowledgebase Article 468,639 views tags: email horde imap mail pop roundcube webmail

Verifying Your Account Purchase
How do I verify my new account?
Getting Started Article 1,600,119 views tags: option verification verify

SpamExperts: Manage Email Users
How to create email uses in SpamExperts
Knowledgebase Article 110,974 views tags: spam spamexperts spamlogin users webinterface

Domain WHOIS Update and Verification
Per ICANN, your contact information is included on the domain's record in the WHOIS database required information includes your full name, postal address, email address, and voice telephone number
Knowledgebase Article 523,248 views tags: domain verification whois

*Promotional pricing is for the first term only and regular rates apply upon renewal. 30-Day Money-Back Guarantee does not extend to domain names.

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.