Just Host Web Hosting Help
Configure Customer Contacts in WHM
In November 2014 Just Host announced that it will no longer be accepting new shared Reseller hosting signups. As part of that announcement, Just Host announced a partnership with ResellerClub wherein Just Host is recommending ResellerClub as the hosting partner of choice for Reseller hosting.
To learn more about this change please see: Reseller Hosting Services FAQ
In WHM you can specify how your customers will contact you with support requests. These requests will come from the Submit a Support Request in the Advanced section of your customer's (resold account's) cPanel.
Configuring Custom Contacts
- Login to your Just Host Control Panel
- Click the WHM icon.
- Click Configure Customer Contact, under the Support section.
- Choose one of the three options on how to handle the contact information
Display Contact Information
Here you can edit the information that is displayed when a customer uses the Contact, Support and Help links in their cPanel account.- Check the Display Contact Information option.
- Enter the relevant information into the "Name", "URL" and "Email" fields.
Submit Request to Email or URL
- Check the Submit Request to Email or URL option.
- Choose to use either "URL", "Email" or "Pipe to a program" as the actions for the support emails.
- the customer’s browser
- the customer’s domain name
- the server’s hostname
- the customer’s client IP
- the customer's username
URL: This option would be best used if you have a ticket system or other application that you would like for your customers to use. They would be presented with the URL to click to submit the support request.
Email: This option will allow you to enter an email address that support requests will be sent to. You can choose which of the following information you would like included:Pipe to a Program
You can use this option to pipe the request to a program. To do this you will just need to enter the path to the program. - Click the "Save" button.
bookmark
share
E-mail
Twitter
Google Bookmarks
Facebook
MySpace
Digg
Reddit
Delicious
LinkedIn
StumbleUponRecommended Help Content
How to assign a dedicated IP addresses for a Reseller's Customer Account.
Explanation as to where a reseller and their customers will login to access their sites
A quick guide to using your Reseller account
Related Help Content
To help with transferring of accounts from other servers to your account.
Knowledgebase Article
224,995 views
tags: account dedicated multi multiple reseller single transfer whm
224,995 views
tags: account dedicated multi multiple reseller single transfer whm
How to change the password for a Resold account.
How to automatically create accounts using ClientExec
How to install the provided WildCard SSL on a reseller account
How to create a package on your Reseller account.
Moving contacts and calendars from webmail (Horde, Roundcube & SquirrelMail) to Office 365 is not included in our Professional Email Migration service; however, they can be manually exported and imported.
Using WHM to add a resold account to your reseller account.
How to specify the default Name Servers on a reseller account