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Subscribing to Mail Folders

If your Sent, Trash, Drafts, Junk and other IMAP folders are missing, please subscribe to them again and they will appear.

Subscribing to folders in Horde

  1. In the main account click on the Folders icon at the top of the screen.
    Horde Folders
    Horde Folders
  2. Choose the Rebuild Folder Tree option from the dropdown box.
    Rebuild Horde Folders
    Horde Folders
  3. Then choose the Check for New Mail option from the same box.
    Checking for mail
    Horde Folders

Subscribing to folders in Roundcube

  1. Go to Settings
    Roundcube Settings
    Roundcube Settings
  2. Click Folders
    Roundcube Folders
    Roundcube Folders
  3. Re-subscribe to each folder by clicking on the check box next to each one.
    Subscribing To Folders
    Subscribing

Subscribing to folders in Outlook

  1. Click the Tools menu and click IMAP Folders
  2. Click the Query button.
  3. Select desired folders.
  4. Click the Subscribe button. Click OK.
  5. New folders can now be accessed from the Folders list on the left side.

Subscribing to folders on an Apple Device

If you sync IMAP mail account settings from your computer to iPhone or iPod touch, the IMAP folders may show under your Inbox folder. In this case, you need to specify the IMAP path prefix.
  1. You can enter the IMAP path prefix by choosing Settings > Mail > Account > Advanced > IMAP Path Prefix.
  2. Enter the word INBOX (all caps) and save the setting. Now your folders should appear as expected.

Subscribing to folders in Thunderbird

  1. Go to File and click Subscribe
    The file menu with the subscribe option.
    The file menu with the subscribe option.
  2. Select desired folders.
  3. Click Subscribe.
    Subscribing to folders in thunderbird.
    Subscribing to folders in thunderbird.
  4. Click OK.

New folders can now be accessed from the Folders list on the left side.

Subscribing to folders on Mac OS X Mail (Mac Mail)

  1. Go to Mail > Preferences > Accounts.
    The mail menu with the preferences option.
    The mail menu with the preferences option.
  2. Select your email account and click the Advanced tab.
    The advanced button in mail account preferences
    The advanced button in mail account preferences.
  3. Make sure the IMAP path prefix is set to INBOX.
    The IMAP path prefix in mail.
    The IMAP path prefix in mail.
  4. Close the Preferences panel and save.
  5. Restart the entire mail program.
  6. If your folders are still not showing, click the gear icon at the bottom left and select Synchronize.
    The synchronize option in mail.
    The advanced button in mail account preferences.
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